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Customer Experience
Flexible, data-driven outsourced customer support solutions in any language, any skill, anywhere
Multilingual Customer Service Outsourcing
Player Support
Omnichannel Customer Support
Community Management
Content Moderation
VIP Player Support
Pre-sales Support
Technical Support
Technology, AI & Data
Our tech solutions are science-backed but always foster the human connection
AI & Automation
Sentiment Analysis
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Workforce Management
Customer Experience Analytics
CRM & Configuration
Knowledge Base Management
Customer Journey Mapping
Industries
Gaming
Digital Brands
Scale-up Hub
Why 5CA
Fan-made CX
Scalability
Technology
Content Hub
Blog
Case Studies
About Us
People
Vision
Leadership
Security & GDPR
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PS Meetup Amsterdam (past)
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PS Meetup Tel Aviv (past)
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16 essential customer service metrics you can’t do without
What do you make of this phrase: If we want to improve our CSAT then we need to increase FCR!
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