Create safe, engaging, and inclusive communities that keep customers coming back. Content moderation is essential to maintaining a healthy and trusted online environment where customers can connect and thrive.
With more people connecting online than ever, your customers are engaging across diverse platforms. Monitoring these interactions while staying focused on your brand, products, or services can be a significant challenge.
At 5CA, we specialize in moderating and curating content on the platforms your customers use most. By encouraging self-moderation, peer reporting, and actively fostering positive interactions, we create environments that keep your customers happy, engaged, and safe.
Welcoming and engaging online spaces enhance the overall customer experience and satisfaction.
Customers who feel connected to a positive, well-managed community are more likely to return and remain loyal to your brand.
Effective moderation ensures an environment free from harmful content and toxicity, fostering trust and safety for all users.
Our expert moderators act as an extension of your team, adopting your brand’s unique voice and terminology to ensure consistency in all interactions.
Speak with a CX expert, and discover the 5CA difference.
With 25+ years of experience, 5CA has a proven record of helping brands strengthen communities and enhance customer experiences, boosting key metrics like PSAT and CSAT.
As a 100% cloud-based BPO, we provide scalable, tech-driven solutions that enable your brand to deliver fan-made support in any language, anytime, anywhere.
Provide exceptional care with VIP player support. Strengthen player loyalty and drive revenue growth by delivering tailored experiences that go above and beyond for your most valued players.
Create a safe, inclusive, and welcoming space for your customers. Our dedicated community managers actively monitor your online platforms to reduce toxicity and ensure inappropriate content is kept at bay.
For over 25 years, we’ve helped leading names in gaming connect with and retain their player bases. Learn more about how 5CA can level up your player support and improve your PSAT.
Our industry-leading, customizable data solutions allow you to work smarter, not harder. We use automation and AI to deliver the best customer experience on our client’s behalf. Our solutions include:
Gather intelligence from thousands of player interactions to deliver faster response times, higher player satisfaction, and improved ROI.
Take power reporting to the next level with proven, next-gen technologies, Big Data, and strategic guidance from our tenured data team.
Maintain workforce consistency with robust WFM solutions that predict agent workloads and schedule-based demand, and minimize surprise disruptions.
Protect your players and reputation from harmful behavior with patented fraud prevention, information security, and content moderation services.
You build the brand; we ensure your customers feel safe, valued, and engaged. Ready to discover how our content moderation solutions can elevate your online spaces and enhance your community experience? Let’s connect and make it happen!
