At 5CA, we redefine customer service outsourcing by offering multilingual support that meets the global needs of your business. As a 100% cloud-based BPO, we provide scalable, tech-driven solutions that enable your brand to deliver fan-made support in any language, anytime, anywhere.
Provide high-quality customer support at every point in the pipeline with 5CA’s customer service outsourcing services, powered by 25 years of industry experience and innovative digital insights.
Whether ramping up for upcoming peaks, expanding into new markets, or just looking for extra (language) coverage, we’ve got you covered with scalable customer service in over 28 languages, delivered by fans of your brand.
Enhance customer satisfaction with passionate brand enthusiasts who provide exceptional support as both experts and dedicated users of your products.
Offer 24/7 multilingual support in over 28 languages with a flexible, scalable remote model that adapts to your global needs.
Enhance efficiency and support quality with data insights, dashboards, and advanced technology.
Elevate customer satisfaction and strengthen your brand reputation with 5CA’s outsourced customer service solutions. Our innovative digital approach provides flexible, multilingual support whenever you need it, boosting the overall customer experience.
Customer support that speaks every language.
Tailored customer service solutions that adapt to your specific needs. Whether it’s language, time zones, or coverage requirements, we offer scalable options that seamlessly fit your business.
Tailored customer service solutions that adapt to your specific needs. Whether it’s language, time zones, or coverage requirements, we offer scalable options that seamlessly fit your business.
Explore our player support services, designed specifically for the gaming industry with over 20 years of expertise. Our multilingual support team consists of gamers who understand your players, providing authentic and effective assistance.
Discover our AI and automation solutions that streamline processes, deflect tickets, and boost operational efficiency through cutting-edge technology.
For 25 years, we’ve helped leading brands connect with and retain their international customer bases. Learn how 5CA can boost your CX and improve customer loyalty.
Our industry-leading, customizable data solutions allow you to work smarter, not harder. We use automation and AI to deliver the best customer experience on our client’s behalf.
Gather intelligence from thousands of player interactions to deliver faster response times, higher player satisfaction, and improved ROI.
Take power reporting to the next level with proven, next-gen technologies, Big Data, and strategic guidance from our tenured data team.
Maintain workforce consistency with robust WFM solutions that predict agent workloads and schedule-based demand, and minimize surprise disruptions.
Protect your players and reputation from harmful behavior with patented fraud prevention, information security, and content moderation services.
Connect with our CX specialists to see how 5CA can support your brand – and your customers. From tailor-made, data-driven solutions to personalized demos of our AI-powered innovations, our team is happy to help.
