Deliver more efficient, personalized Player Experiences (PX) with game-fluent, multilingual agents that connect with your brand and your players. At 5CA, we are 100% fan-made.
As the gaming industry grows in revenue and popularity, the demand for player support is greater than ever. Meeting players’ needs is challenging — even more so in the global, omnichannel, always-on gaming stratosphere.
We are here to provide industry-leading support that’s worthy of your players’ time and trust.
With more people connecting online than ever, your customers are engaging across diverse platforms. Monitoring these interactions while staying focused on your brand, products, or services can be a significant challenge.
At 5CA, we specialize in moderating and curating content on the platforms your customers use most. By encouraging self-moderation, peer reporting, and actively fostering positive interactions, we create environments that keep your customers happy, engaged, and safe.
Players helping players, supporting leading names and their best-selling games for 25+ years.
100% remote, cloud-powered community providing customer support in 78 countries and 25+ languages.
Innovative, actionable insights that drive customer lifetime value, revenue, and retention.
Many companies can provide omnichannel support; few can turn your data into actionable insights. Even fewer can unlock the full potential of your player support via AI and automation solutions — 5CA can.
Speak with a player support expert, and discover the 5CA difference.
Delighting gamers is about more than solving their issues; it’s about meeting their needs. Our specialized solutions—from VIP player support to community management—are designed to drive player engagement and loyalty.
Provide exceptional care with VIP player support. Strengthen player loyalty and drive revenue growth by delivering tailored experiences that go above and beyond for your most valued players.
Create a safe, inclusive, and welcoming space for your customers. Our dedicated community managers actively monitor your online platforms to reduce toxicity and ensure inappropriate content is kept at bay.
Deliver a safer player experience with proactive risk management, fraud detection, and content moderation to combat toxicity in every language.
Ready to future-proof your player support?
Our industry-leading, customizable data solutions allow you to work smarter, not harder. We use automation and AI to deliver the best customer experience on our client’s behalf. Our solutions include:
Gather intelligence from thousands of player interactions to deliver faster response times, higher player satisfaction, and improved ROI.
Take power reporting to the next level with proven, next-gen technologies, Big Data, and strategic guidance from our tenured data team.
Maintain workforce consistency with robust WFM solutions that predict agent workloads and schedule-based demand, and minimize surprise disruptions.
Protect your players and reputation from harmful behavior with patented fraud prevention, information security, and content moderation services.
Connect with our game specialists to see how 5CA can support your players with tailor-made player support solutions and cutting-edge, AI-powered support tools.
