Pre-sales Support

Answer your customers' questions before they ask with pre-sales support. Take a proactive approach to the buying journey by supporting your customers throughout.

Advocate for your customers with complimentary pre-sales support

Your customers’ needs are paramount to their overall satisfaction. Pre-sales support helps you in closing deals while nurturing your customer relationships so they keep coming back — and reaching your bottom line.
 
Our complimentary solutions are included in most services and help you offer more proactive customer support to cut down on future tickets and cover future sales peaks.

CSAT-boosting CX

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Improved CX

Achieve greater customer satisfaction by supporting them throughout their buying journey, beginning to end.

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Increased Loyalty

Keep your customers buying with pre-sales support that services them before, during, and after they need it.

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24/7 Customer Care

Provide proactive real-time pre-sales support that increases customer loyalty and boosts CSAT.

Pre-sales support that nurtures customer-brand relationships.

Strengthen your customer-brand relationships with high-quality customer support that leaves lasting impressions. We’ll help you expand your customer service to deliver proactive support from the moment before they make their first purchase.

Support your customers before they know they need it — on every channel.

Tailored pre-sales solutions

Meet your customers’ needs at every step of their buying journey. Our knowledgeable, hand-picked agents can nurture your customers and provide the proactive support they seek.

Omnichannel Support

Reach your customers on their favorite channels. Our omnichannel support solutions turn customers into brand advocates.

Trends & Sentiment Analysis

Identify pressing customer issues on one dashboard. Our innovative sentiment analysis solutions help increase proactivity and CSAT.

Customer Experience

Scale your CX for modern customers. Maintain the fastest response time and highest standards for improved customer satisfaction.

For 25 years, we’ve helped leading brands connect with their consumers on multiple channels. Learn how 5CA can boost your CX and improve customer loyalty.

Science-backed, people-driven

Our industry-leading, customizable data solutions allow you to work smarter, not harder. We use automation and AI to deliver the best customer experience on our client’s behalf. Our solutions include:

Automation & AI

Gather intelligence from thousands of player interactions to deliver faster response times, higher player satisfaction, and improved ROI.

Dashboards & Analytics

Take power reporting to the next level with proven, next-gen technologies, Big Data, and strategic guidance from our tenured data team.

WFM & Forecasting

Maintain workforce consistency with robust WFM solutions that predict agent workloads and schedule-based demand, and minimize surprise disruptions.

Security & Safety

Protect your players and reputation from harmful behavior with patented fraud prevention, information security, and content moderation services.

Proactive pre-sales support

Curious about our pre-sales support offerings and how they can help you deliver CSAT-increasing, proactive customer service?