On October 16th, 5CA hosted over 50 leaders in player and customer support at Amsterdam’s Volkshotel for a day filled with insights, networking, and fresh ideas. This exclusive event brought together a unique mix of gaming companies, tech innovators, and many of our valued 5CA clients, creating a dynamic space for sharing strategies and rethinking how support teams can meet the demands of a rapidly evolving industry.
Shaping the Future of Player and Customer Support
The event opened with a look at emerging trends in player and customer support, focusing on how technology and shifting player needs are impacting both gaming and tech landscapes. This set the stage for a day of collaboration and forward-thinking discussions, with insights from both tech and gaming experts on what’s next for support teams.
“I loved it! There was a really good balance of panels, presentations, and networking activities.”
– Kamila Stankiewicz
Quality Assurance Specialist
Key Takeaways on Quality, Community, and VIP Support
Throughout the day, attendees from diverse sectors shared practical strategies and expert perspectives on the core areas driving success in player and customer support:
Quality Assurance (QA): Panelists discussed approaches to keeping quality at the forefront of customer support, focusing on aligning QA efforts with player expectations and team goals. The session offered hands-on advice for setting effective quality standards and creating feedback loops that resonate with both teams and customers.
Community Management: This session highlighted the crucial role of community management in building loyalty and trust. Attendees learned about strategies for creating engaged player communities and managing challenges—emphasizing the impact of community management as a key element of modern customer support.
VIP Support: Another focus was on VIP players and the importance of delivering highly personalized support. By concentrating on these high-impact relationships, support teams can create lasting loyalty that translates into long-term success.
“It’s a really good session to sit altogether, I know we are competitors in one way, but it’s an opportunity here to share knowledge, so I recommend everyone to join the summit.”
– Miguel Ribeiro Alves
Quality, Customer Support Lead
Unlocking the Power of AI and Automation in Customer Support
A highlight of the day was a session dedicated to the role of AI and automation in transforming player and customer support. With tools that speed up response times, personalize player interactions, and streamline workflows, attendees saw firsthand how tech-driven support can enhance player and customer experiences alike. This session provided participants with actionable insights they could bring back to their own teams, whether in gaming, tech, or customer service fields.
Meaningful Networking and Collaboration
Networking sessions throughout the day encouraged attendees to connect with others who shared their interests and challenges. These exchanges allowed gaming and tech professionals to explore innovative solutions, exchange best practices, and build partnerships. Many 5CA clients were able to meet their peers in the industry, sparking new ideas and forging connections that extended beyond the event.
“It’s been incredible, it has exceeded my expectations. The level of interaction we’ve had with 5CA and leaders of the industry has been mind-blowing.”
– Luis Silva
Senior Customer Support Manager
A Scenic Wrap-Up on the Amsterdam Canals
To cap off an inspiring day, attendees enjoyed a scenic boat tour through Amsterdam’s canals. This relaxed setting allowed for deeper conversations and offered a memorable close to a day filled with learning, sharing, and collaboration.
Looking Ahead
Our Amsterdam meetup underscored the power of community and collaboration in moving the fields of player and customer support forward. We’re grateful to all our attendees—including many of our clients—who joined us to share their expertise and vision. Stay tuned for more updates on future events as we continue building a space where innovation in player and customer support can thrive.
Want to learn more?
If you’re interested in any topics covered at the Player Support Meetup 2024 or want to know more about 5CA, contact us.
