We’re
seriously
proud of our
culture
We celebrate your inner unicorn and encourage all of your uniqueness.
We challenge the status quo with actionable insights and innovation.
We chase adventure and are excited to spearhead the future of CX.
We cherish customers, keeping their well-being and feedback front and center.
We commit to quality, transformative CX that stays ahead of the game.
We celebrate your inner unicorn and encourage all of your uniqueness.
We challenge the status quo with actionable insights and innovation.
We chase adventure and are excited to spearhead the future of CX.
We cherish customers, keeping their well-being and feedback front and center.
We commit to quality, transformative CX that stays ahead of the game.
“Because of our people, I know the future is brighter than ever.”
Otto van Haaren
Founder & CEO
People are our superpower
Customer support should come from people who know brands like the back of their hand.
Our Fans of Brands play your games, follow your social media, and speak your customers’ languages. We believe in humanizing the customer experience, fostering brand-customer relationships, and providing a home for our global workforce.
Our teams support massive releases and leading gaming brands like CCP, Epic, Ubisoft, Riot, 2K, Psyonix, and Rovio. We have experience supporting plenty of industries — from consumer electronics, ecommerce and digital services to tech.
Seamless global collaboration
Everyone works best where they’re comfortable, and we have the tech to make it happen.
We’ve worked remotely since 2005 and have no plans to change. Microsoft Azure powers our centralized remote operating model and gives access to a worldwide talent pool of agents working together seamlessly, 100% in the cloud, no matter their time zone or location, allowing you to ramp your support up or down whenever you need.
The world is our oyster, and the internet is our enabler. Our engagement team fosters our diverse community, proving there’s more to work than working. We offer exciting opportunities for career growth, a vibrant culture, and the human connection your customers crave.
Transformative, tech-powered CX
Boost customer satisfaction with high-power, high-value, innovative tech solutions.
Our original, customized data solutions allow you to work smarter, not harder. With a team of seasoned data scientists collecting complex data insights, we can help you understand what your customers are looking for, speed up response times, and help cut costs.
At 5CA, we’re consistently developing, updating, and reworking unique data solutions to improve our clients’ customer support. We built our CSAT model to analyze what drives customer satisfaction and created tools to identify pain points and enhance the customer experience.
Want to join our international team?
Our international team provides 100% remote customer and player support to industry-leading brands. Want in?
We’re 100% committed to change
CSR matters. As a mostly-remote company, it’s our responsibility to change how we work to create a better way of working.