Understand your customers better through our innovative machine learning solutions like sentiment analysis and trend mining that let you be ahead of the curve on all aspects of customer service and CX.
Gain actionable insights into customer support and CX with hourly-refreshing, NLP-powered text mining that boosts awareness of new and emerging trends in your customer base.
Whether product-related or service-related, our machine learning and sentiment analysis solutions provide insights on your customers, allowing you to proactively influence customer satisfaction.
Support your worldwide consumer base with multilingual support in over 28+ languages.
Achieve greater customer satisfaction with proactive on-demand support that satisfies their needs.
Provide real-time support across different channels to increase customer loyalty and boost CSAT.
Our complete machine-learning offering keeps customer service in line with your customers’ needs. From deep-dive 360-degree analytics to pain-point identification, there’s no issue machine learning can’t cover.
This offering includes:
Proactively identify inefficiencies and trends for immediate action to boost customer satisfaction. Monitor customer interactions and highlight emerging themes in near-real-time with our steadfast text-mining solution.
Differentiate your customers’ behavior with customer profiling. Our Customer Profiler categorizes your customers for you, helping you understand and identify the behaviors of returning customers and non-returning customers.
Differentiate your customers’ behavior with customer profiling. Our Customer Profiler categorizes your customers for you, helping you understand and identify the behaviors of returning customers and non-returning customers.
Gain actionable insights into your customers’ voices and CSAT drivers. Our Feedback Miner monitors and analyzes CSAT feedback, helping you understand what’s going well and intervention points for optimal customer service.
From CPC and CSAT to FRT, gain an extensive 360-degree look into customer support metrics. Our Advanced Analyzer offers a better view of the bigger picture, actionable insights into CSAT drivers, and support inefficiencies.
Stay up-to-date on the latest industry trends in one place. Our highly customizable, tailored news monitor scans the latest global news and media specifically for your brand.
Understand your customers with an NLP algorithm that analyzes text to detect your customers’ emotional tones. Monitor customer sentiment, improve process efficiency, and increase CSAT.
Increase customer satisfaction with actionable, near-real-time data insights. Fueled by Microsoft Power BI, our machine learning solutions, such as Sentiment Analysis, Trend Miner, Threat Monitor, and Advanced Analyzer, provide near real-time visualized insights in one customizable, interactive product.
Proactively identify customer pain points and process and product inefficiencies to provide best-in-class CX.
Proactively respond to emerging trends and ensure optimal ticket resolution times with one service. Our advanced AI and automation solutions clarify all aspects of your customer service operations.
Access actionable data insights in near real-time. Learn what’s going well, what isn’t, and how we can fix it — in one place.
Identify pressing customer issues on one dashboard. Our innovative sentiment analysis solutions help increase proactivity and CSAT.
Reduce ticket response times and DSAT with intuitive chatbots that support your customers 24/7.
We’re future-ready and people-led. Discover more next-gen tech solutions from our experienced Data team to optimize and advance your operations.
Want to learn more about how our machine learning, sentiment analysis, and trend miner can support your business?
