AI-Driven Efficiency in Player Support and Community Management in 2025
5CA hosted a webinar on April 3, 2025, at 4:00 PM CET, focusing on the influence of AI in player support and community management within the gaming industry. Tim de Rooij led the discussion, featuring insights from the 2025 State of Player Support Report, along with expert perspectives from Anna Yangolenko of Gameloft and Ross Allen of Affogata. Anna addressed AI’s role in enhancing player support efficiency, while Ross discussed AI’s impact on community engagement and retention strategies in a competitive market.
