13 February 2024
In the fast-evolving industry of gaming, the integration of AI into Player Support has become more than just a trend—it’s a transformative force to enhance player experience.
Embracing the Evolution: AI’s Role in the Future of Player Support
Player Support Meetup 2023: uniting worldwide experts
5 October 2023
5CA’s Player Support Meetup brought together player support experts from around the world to discuss the future of gaming support.
Social engineering: The chameleon effect
26 July 2023
As cyberattacks continue evolving, hackers are using more advanced techniques like social engineering to target gaming ecosystems and their players. So how can you protect yourself against them?
Brand-customer relationships: what does the future look like?
23 July 2023
Brand-customer relationships are forever in flux, changing faster than algorithms since inception. With the web now in their hands, consumers know what they want from a brand: great CX.
How customer experience can make your brand a success
21 July 2023
In a crowded market, customer experience is the key to making your brand a success. So is it time you reconsidered your CX?
How fans of brands can improve your CX ROI
Fraud in the Gaming Industry: Unmasking the Dark Side
23 June 2023
We see an alarming trend has emerged: the gaming industry has become a prime target for fraudsters, as in every community, online or offline, there is fraud.
Why web3 game developers should focus on game development and growth
10 March 2023
What actions can web3 developers take to keep their focus on core competencies while maximizing the quality and efficiency of their player support?
5CA is officially a COPC-certified company!
9 February 2023
Our innovative WFM processes are now COPC-certified. In CX, COPC certification is the most prestigious accolade an outsourcing company can receive.