How 5CA hires quality work from home agents
95% of 5CA works from home. So when it comes to recruitment, we can hire the best — not just those who live near our contact center. But how exactly do we find quality agents?
How to keep your remote agents motivated
95% of our team works from home. Find out how 5CA maintains a work-from-home strategy focused on our agents’ happiness, motivation, and quality of work.
Working from home, a dream that came true
I’ve been working from home for a full year now, and no working experience can compare. Working from home is a real dream come true.
Customers vs. fans: supporting MMO gamers
One of the most interesting things about the gaming industry is that gamers don’t behave like customers. Sure, they have no problem spending like customers, but their devotion and passion makes them more like super-fans.
CX companies moving rapidly to WFH are about to discover a major flaw in the recruitment industry
At 5CA, working from home is just business as usual. 95% of our team is based at home so we have been watching the sudden focus on work from home business models, especially for customer service, with some interest.