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Last Friday, the 21st of February, was International Mother Language Day – an annual observance aimed at raising awareness of linguistic and cultural diversity and promoting multilingualism. At 5CA, we have no shortage of multilingual speakers! Just for our beloved readers, we’ve interviewed six polyglots from different projects and departments, and compiled their knowledge into this very article.

Workforce engagement is a buzzword. And like all good buzzwords, there’s a lot of hype around it, but something really valuable at the heart of it too. My role as Engagement and Communications Lead has been about trying to find out what kinds of activities and programs reap benefits, and which ones don’t quite make the cut.

Much has been written about the benefits of remote work for companies and individuals. One topic that has received considerably less coverage but is increasingly vital in the current context is the environmental impact of remote work.

In virtually any organization where continuous learning and improvement are priorities, there will eventually be a need to organize learning and training using a Learning Management System (LMS). In short, an LMS provides the platform that a trainer needs to create learning content, distribute lessons, and assess lesson effectiveness and learner performance.

At 5CA, we’ve over a thousand customer support agents working from home all over the world. We provide customer support in any language, at any time and over any channel. We’re developing Artificial Intelligence (AI)-backed tools to empower users and assist our agents. We’re data-driven too: continuously analysing vast amounts of information to improve our operations and we pass vital user experience intel to our clients to help them make better products and experiences.