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High 5: A conversation with David Bos

With over two decades of data experience, CTO David Bos has overseen rampant technological change. Confessed tech nut, data mogul, ideas man, and all-around-great-guy, we jumped at the chance to pick his brain.

How to manage customer support spikes

Most of the CX industry knows about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. But, on the other, the volume is so high you have difficulty handling it successfully. So, where do you start?

Ready to ramp up your gaming PX with our super-secret superpower?

What’s the secret to ramping up your gaming PX?

5CA’s superpower lies in helping supercharge PX — in speed and satisfaction. But what’s the point in having powers if you don’t share them?

Quality CX is the secret to scaling up quickly and effectively.

Is quality CX the secret to scaling up quickly and effectively?

It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues.

How do you treat your Very Important Players?

How to treat your VIPs (Very Important Players)

Looking after your VIPs is good business sense. It’s good for them in that they’re rewarded for their loyalty and advocacy, and good for you, for repeat revenues and bottom line. But how do you do it?