Category: Insights

What actions can web3 developers take to keep their focus on core competencies while maximizing the quality and efficiency of their player support?

Gaming has become mainstream and is not a trend going anywhere anytime soon. But how is the mobile gaming boom going to continue evolving?

Expert digital strategist Marlon Heckman knows a lot about how startups and scale-ups can see epic growth with great CX. As someone who’s worked with various companies, from McKinsey to MTV, we wanted to pick his brain on why strategy and CX are the perfect partnership for an impactful start-up.

Did you know over 70% of start-up founders don’t have a customer support strategy in place?  This post looks at the facts and figures of the most useful CX features.

Our Business Development Director Marcel Stroop spoke recently at the GSA’s Festival of Sourcing, taking part alongside Paula Kennedy from Concentrix and Roger Beadle from Limitless in a virtual roundtable discussion about the future of ‘open talent’ CX. Here are some of the highlights from the conversation.