Omnichannel Player Support
Cater to every customer with multilingual omnichannel support services across live chat, email, social media, and voice. 5CA allows you to scale your support according to your customers’ needs.
We mirror the gaming model.
Proactively serve your global customers on the channels they use the most for ultimate customer satisfaction.
Want to learn more?
Upselling
Solve support requests with in-game item codes based on player preference and history.
Tier Support
Support your segmented players with tier-based level services, including executive escalations, live ops, and alerts.
VIP Support
Segment players based on their LTV, recent spending, and time played for better customer satisfaction.
Knowledge Center
Access a centralized knowledge base updated with the latest support articles provided by Zendesk.
Scalability
Ramp up support for any language, region, or seasonal peak with the flexibility to ramp down.
Incubation Chamber
Provide support in low-volume languages with our pioneering translation tools and game-specific custom dictionaries.
Looking to outsource CX on a smaller scale?
Meet Cocoroco, an online talent marketplace for companies looking to expand their in-house customer support team.
Visit Cocoroco.com →
Trusted by world-class gaming studios and other industries for over 23 years.
Support your customers where they are.
Our global agents can provide 24/7 support across all channels, from email and live chat to Twitter. Wherever your customers are searching.
Are you keen to understand how fans of brands can help your business?
Ramp and scale at will.
Self-service knowledge bases.
Allow your customers the freedom to fix their issues with updated centralized knowledge bases powered by Zendesk.
Translation tools at your service.
Access 109+ languages, including dictionaries customized to your industry and sculpted for your brand.
Tailored VIP support for loyal customers.
Keep your customers happier, more engaged, and loyal with premium VIP support that can change the game.