How working remotely has allowed me invaluable time with my son

How working remotely has allowed me invaluable time with my son

Blog

Words by Richard Long
Reading time 3 min

“I’m on break, it’s my turn to hold him!” This is just one statement many fathers don’t get to say to their significant other as they usually do not have home based job. The first set of stressors that come with being a new parent is the concern of scheduling, finances, and returning to work.

work from home with kids

Many women in the United States have the opportunity to take what is known as Maternity Leave, in which they are able to take time off of work and stay home to nurture and raise their newborns for the first three months (and sometimes longer) of their lives.

Even with the ability to take Maternity Leave, according to the Family Medical Leave Act (FMLA), about 40% of women don’t even qualify for unpaid leave, leaving many families struggling to maintain the cost of living with the addition of a newborn. With my fiance being a nurse, we were blessed with her employer’s benefits but at a cut percentage of her regular pay while she is on leave.

Luckily, here at 5CA, I am blessed with the opportunity to handle my customer interactions from my home office which cuts back on travel time and expenses, allows my closeby presence in the event of an emergency, and provides me with nearly unlimited time to be a part of my newly-born son’s life. So overall, it works wonders for my work life balance.

I still remember when my fiance and I found out we were having a baby. After countless failed attempts prior, it was the best news I heard of the last decade. Since he came into this world, my perspective on life has changed dramatically. He’s become my best friend and greatest achievement to date.

Shortly before coming on board to 5CA, I was working for a work-at-home company where I also handled customer interactions. However, the metrics that were expected of me felt unreachable. This was beginning to make working from home less appealing. After six months of having the pleasure of working for 5CA, I can safely say that I have fallen in love with working from home once more. I was even given the opportunity to take time away from work in order to be there for my son’s arrival, which unexpectedly turned out to be three weeks early.

In addition to the convenience of being a work from home parent, the community that I clock in and interact with every day have all been a fantastic group to work with. Whenever I need assistance with something specific to a customer, they are there. Whenever I have needed to take a rare moment to step away from work due to a temporary illness or an unexpected event has occurred, 5CA provided me with options, such as rescheduling a workday so that I do not end up short on my next pay period. I’ve had prior experience with another company working from home and although the convenience of being at home during my two-year-long employment there was still a significant factor, I never experienced such graciousness in the way that 5CA has shown me.

Between my co-workers and the fact that this job has allowed me the gift of invaluable time spent with my son, I have embedded my soul here. I only wish myself and colleagues continued success on our path.

[socialshare]

Richard Long

Did you liked what you’ve just read?

Make sure to check out our products.

See our products

High 5: A conversation with Wassi Arambatzis.

Interview Read more

High 5: A conversation with Wassi Arambatzis.

After 23 years in the CX industry, there are few places left in the world that Wassilios (‘Wassi’) Arambatzis hasn’t yet signed a CX transformation deal or opened up a new market for international expansion.

So when it was announced that he was joining 5CA in the newly-created role of Chief Growth Officer, we wanted to sit down with him and find out what makes this man tick. And who better to shoot the breeze for our new High 5 series with Wassi than our very own VP of Marketing, Marlon Heckman.

Interview Read more

How a solid relationship between CX and brand strategy can superpower your start-up.

Expert digital strategist Marlon Heckman knows a lot about how start-ups and scale-ups can see epic growth with great CX. As someone who’s worked with a range of companies, from McKinsey to MTV, we wanted to pick his brain on why strategy and CX are the perfect partnership for an impactful start-up.

Insight Read more

5CA Conversations with… Pascal Debroek – The PX Hub

At 5CA we’re obsessed with great CX as well as the people who help to shape it. In our new ‘Conversations’ series we sit down with some of the most passionate, interesting people in our industry to talk about what makes for standout customer experience. To kick off our series, our very own Rory Stark is here in conversation with Pascal Debroek.

Blog Read more