How fans of brands can improve your CX ROI
At 5CA we believe the CX that we offer is superior because it’s fan-made.
Fraud in the Gaming Industry: Unmasking the Dark Side
We see an alarming trend has emerged: the gaming industry has become a prime target for fraudsters, as in every community, online or offline, there is fraud.
Why web3 game developers should focus on game development and growth
What actions can web3 developers take to keep their focus on core competencies while maximizing the quality and efficiency of their player support?
5CA is officially a COPC-certified company!
Our innovative WFM processes are now COPC-certified. In CX, COPC certification is the most prestigious accolade an outsourcing company can receive.
How expert player support can combat toxicity in gaming
Toxicity and gaming go hand in hand. But gaming is a diverse world full of diverse players, so what if player support is the key to beating this final boss?