Why web3 game developers should focus on game development and growth
What actions can web3 developers take to keep their focus on core competencies while maximizing the quality and efficiency of their player support?
5CA is officially a COPC-certified company!
Our innovative WFM processes are now COPC-certified. In CX, COPC certification is the most prestigious accolade an outsourcing company can receive.
How expert player support can combat toxicity in gaming
Toxicity and gaming go hand in hand. But gaming is a diverse world full of diverse players, so what if player support is the key to beating this final boss?
High 5: A conversation with David Bos
With over two decades of data experience, CTO David Bos has overseen rampant technological change. Confessed tech nut, data mogul, ideas man, and all-around-great-guy, we jumped at the chance to pick his brain.
How to manage customer support spikes
Most of the CX industry knows about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. But, on the other, the volume is so high you have difficulty handling it successfully. So, where do you start?