Pre-sales support

Pre-sales support

Leverage customer support to find, win, and keep customers.


What is pre-sales support?

Pre-sales support helps with finding, winning and keeping customers. In B2C and online sales, our pre-sales support focuses on answering your consumers’ questions about the product or service as they make their decision. Consequently, this helps the sales team focus on the process and the key relationships, without having to be consumed with the product or technology details.

With their deep understanding of the product or offering, our support teams can be available via any channel to help your (potential) costumers get the answers they need in order to make a buying decision.

Winning new customers

In B2C sales, pre-sales support is essential to educating consumers about the product or service offering they are interested in. This means fielding questions or explaining features in a one-on-one conversation with a potential customer, and helping them make the right buying decision. We pride ourselves on hiring fans of our clients’ brands. Who better to help your customers make a buying decision than your very own customers?

Nailing customer satisfaction

Maybe the most important, yet most overlooked benefit of pre-sales support is the impact on the customer once the sale is made. The involvement of pre-sales support in the sales process increases the likelihood of the product or service being the right fit for your customer. On top of that, pre-sales support can provide feedback to the product teams to help improve the product based on the many conversations they are having regularly with your customers and prospective buyers.

Why work with 5CA for pre-sales support

Fans of your brand

Who better to advise your potential customers than the fans of your brand? We find agents with a passion for your products.

Any language, any time, anywhere

Our remote model means we can hire highly qualified agents fluent in any language - even the difficult ones - anywhere on the planet.

Unparalleled ramp-up speed

Our tried and tested recruitment strategy allows us to attract the right agents in a heartbeat. We'll have your support team up and running within weeks.

Let's talk support

  • Stop struggling with multilingualWith our growing worldwide community of agents, we're able to hire any language you need.
  • Get up and running within weeksWe'll recruit, onboard, and train your new support team in record time.
  • Support provided by fans of your brandOur agents understand your customers, because they are your customers.

Reach out to our sales team and we’ll be in touch within a day.

Contact us