Leverage customer support to find, win, and keep customers.
Pre-sales support helps with finding, winning and keeping customers. In B2C and online sales, our pre-sales support focuses on answering your consumers’ questions about the product or service as they make their decision. Consequently, this helps the sales team focus on the process and the key relationships, without having to be consumed with the product or technology details.
With their deep understanding of the product or offering, our support teams can be available via any channel to help your (potential) costumers get the answers they need in order to make a buying decision.
In B2C sales, pre-sales support is essential to educating consumers about the product or service offering they are interested in. This means fielding questions or explaining features in a one-on-one conversation with a potential customer, and helping them make the right buying decision. We pride ourselves on hiring fans of our clients’ brands. Who better to help your customers make a buying decision than your very own customers?
Maybe the most important, yet most overlooked benefit of pre-sales support is the impact on the customer once the sale is made. The involvement of pre-sales support in the sales process increases the likelihood of the product or service being the right fit for your customer. On top of that, pre-sales support can provide feedback to the product teams to help improve the product based on the many conversations they are having regularly with your customers and prospective buyers.
Who better to advise your potential customers than the fans of your brand? We find agents with a passion for your products. We find domain experts who love your brand, and hire them to do your CX. We call them ‘fans of brands’, and we only hire them if they love your brand as much as you do.
Our remote model means we can hire highly qualified agents fluent in any language - even the difficult ones - anywhere on the planet. We can do this because we’re able to hand-pick the best WFH talent from anywhere in the world.
Our tried and tested recruitment strategy allows us to attract the right agents in a heartbeat. We'll have your support team up and running within weeks.