Blog

Brand-customer relationships are forever in flux, changing faster than algorithms since inception. With the web now in their hands, consumers know what they want from a brand: great CX.

In a crowded market, customer experience is the key to making your brand a success. So is it time you reconsidered your CX?

At 5CA we believe the CX that we offer is superior because it’s fan-made.

We see an alarming trend has emerged: the gaming industry has become a prime target for fraudsters, as in every community, online or offline, there is fraud.

What actions can web3 developers take to keep their focus on core competencies while maximizing the quality and efficiency of their player support?

Our innovative WFM processes are now COPC-certified. In CX, COPC certification is the most prestigious accolade an outsourcing company can receive.

Toxicity and gaming go hand in hand. But gaming is a diverse world full of diverse players, so what if player support is the key to beating this final boss?

With over two decades of data experience, CTO David Bos has overseen rampant technological change. Confessed tech nut, data mogul, ideas man, and all-around-great-guy, we jumped at the chance to pick his brain.

Most of the CX industry knows about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. But, on the other, the volume is so high you have difficulty handling it successfully. So, where do you start?