Outsourced Customer Support | 5CA

Win new customers with an expert human touch.

In B2C sales, pre-sales support is essential in educating customers. We field questions, explain product features, and help your customers make a decision. All in a one-on-one conversation.

We pride ourselves on hiring fans of our clients’ brands. People who know their products as well as they do. Who better to help customers make a buying decision than your very own customers?

Want more information?

Get in touch

Combining human talent with cloud-based technology.

Our outsourced customer support helps you handle spikes and peaks with tailored CX management honed over 15+ years. With this, you gain access to a pool of remote, multilingual support agents who will seamlessly mix with your existing team.

Any language, anytime, anywhere.

Our remote model means we can hire qualified agents fluent in any language, anywhere on the planet. Even the hardest and furthest ones. We hand pick the best work-from-home customer support talent from around the world.

Peak management.

Our global community of agents allows us to scale up and ramp down as fast as your customer support operation demands. We take the stress out of the peaks and valleys of being a modern-day brand.

Expert multilingual agents.

Going remote means unlocking a world of knowledge and opportunity. Find talented agents with equal measures of passion and expertise in your products, industry, and your brand.

Global support, one vendor.

Our work-from-home model and centralized management structure offers you the ability to provide worldwide customer support when you need it most. All from one single vendor.

Seamless team extension.

Our customer support teams work seamlessly with your in-house or outsourced teams from other vendors. Share content, insights, and advice for a better end-line customer experience.

Our services include…

Recruitment, quality control, training, reporting, and more.

Gaming, Digital
Services, and
Consumer Electronics.

Let’s talk CX done differently.

We know why people love you and what makes customers tick. Using time-tested CX solutions, we offer multilingual support you and your customers can count on.

Find out more about our markets
Fans of brands


Fan-tastic quality.

Work with fans who adore your brand and understand your audience. Fans who love you for you.

Warp speed.

Ramp up your CX with our speedy onboarding and deploying processes. Just dip into our global talent pool.

Unrivaled resilience.

Upscale, downscale, never miss a beat with our resilient distributed operating model to keep everything on track.

Get in touch to connect. Or visit our blog for more stories.

View our blog Get in touch