Total support, 100% in-the-cloud
Our Utrecht HQ is a centralized hub for our agents worldwide, bringing you consistent CX in real-time.
Remote teamwork is the backbone of 5CA. Our teams use trusted cloud solutions to create a unified user experience for all remote staff — and our clients. With them, we collaborate, design, and innovate new ways of working.
Our remote operating model allows us to source expert agents worldwide from 78 countries, providing our clients with customer support in over 28 languages for total market coverage.
100% secure WFM platform
Say goodbye to manual time recording with tried and tested workforce management solutions.
Our WFMaaS solution offers a team of specialists, COPC-certified processes, and certified software to boost WFM for the entire company. By leveraging automation, we can resolve the full spectrum of WFM-related issues, from staffing and regulation adherence to operational performance.
Unique on-boarding & training speed
Considerably faster than the industry norm – we set new standards.
From recruitment to ensuring proper work-from-home infrastructure to undergoing customized trainings, our team can be up and running in no time.
Our agents are the best
And we are quite sure about it.
From language to typing skills, we make sure there is a proper evaluation system in place.
See how our remote model
benefits our clients
Helping Psyonix scale rapidly for new markets
Discover how our remote model helped boost Psyonix’s player satisfaction, reducing the need for extra support for 65% of their players.
Increasing automation while maintaining quality for Recharge
Learn how Recharge has achieved a 30% automation and 64% FRT reduction, with 5CA’s automation solutions.
Increasing automation while maintaining quality for Recharge
Learn how Recharge has achieved a 30% automation and 64% FRT reduction, with 5CA’s automation solutions.
"5CA's work-from-home model brings in quality agents."
– Sr. Director of Customer Support at the leading AAA video game publisher for a major sports video game franchise
Learn how our remote operating model can provide full market coverage
We provide quality customer support in 28 languages, are present in 78 countries, and handle over 1.5m monthly interactions. Learn more about our expert Fans of Brands.