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Most of the CX industry knows about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. But, on the other, the volume is so high you have difficulty handling it successfully. So, where do you start?

5CA’s superpower lies in helping supercharge PX — in speed and satisfaction. But what’s the point in having powers if you don’t share them?

It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues.

Looking after your VIPs is good business sense. It’s good for them in that they’re rewarded for their loyalty and advocacy, and good for you, for repeat revenues and bottom line. But how do you do it?

With so many new games, streaming services, and opportunities out there, how can you expand the player lifecycle and keep your players playing? Well, your secret ingredient is great CX.

Gaming has become mainstream and is not a trend going anywhere anytime soon. But how is the mobile gaming boom going to continue evolving?

Expert digital strategist Marlon Heckman knows startups and scale-ups can see epic growth with great CX. As someone who’s worked with various companies, from McKinsey to MTV, he shares insights into why strategy and CX are the perfect partnership to make an impact.

Earth 2 and 5CA are delighted to announce their customer experience partnership for the brave new world of Earth 2.

Did you know over 70% of startups don’t have a customer support strategy? Let’s look at CX for startups and how excellent customer experience can help you grow.

Over the last year, millions have made the shift to WFH. Although benefits are aplenty, a fully remote workforce has its share of problems. But did you know you can overcome all of them with a solid work-from-home strategy?

Currently, North America dominates the subscription e-commerce market. Having had almost 70% of revenue in 2019, the US has paved the way for this brand-new way of living. But the world is bigger than that, and the Asia-Pacific region is hot on its heels.

Our Business Development Director Marcel Stroop spoke recently at the GSA’s Festival of Sourcing, taking part alongside Paula Kennedy from Concentrix and Roger Beadle from Limitless in a virtual roundtable discussion about the future of ‘open talent’ CX. Here are some of the highlights from the conversation.