Category: Blog

Most of us in the CX industry know about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. On the other, the volume is so high, you have difficulty handling it successfully.

5CA’s superpower lies in helping supercharge PX — in speed and satisfaction. But what’s the point in having powers if you don’t share them?

It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues.

Looking after your VIPs is good business sense. It’s good for them in that they’re rewarded for their loyalty and advocacy and good for you, for repeat revenues and bottom line. But just how do you do it?

At 5CA we believe the CX that we offer is superior because it’s fan-made.

In a crowded market, customer experience is the key to making your brand a success. So is it time you reconsidered your CX?

The gaming revolution is underway. But with so many new games, streaming services, and opportunities out there, how can you retain your players? Well, your secret ingredient is great CX. 

Earth 2 and 5CA are delighted to announce their customer experience partnership for the brave new world of Earth 2.

Hey, start-ups! Did you know quality CX is about more than just price?

Over the last year, millions have made the shift to WFH. Although benefits are aplenty, a fully remote workforce has its share of problems. But did you know you can overcome all of them with a solid work from home strategy?

Our Business Development Director Marcel Stroop talks about how our approach to sourcing talent can offer a best-of-both-worlds approach for your business.