Blog

How to manage customer support spikes without getting overwhelmed

Most of us in the CX industry know about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. On the other, the volume is so high, you have difficulty handling it successfully.

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Blog

Ready to ramp up your gaming PX with our super-secret superpower?

5CA’s superpower lies in helping supercharge PX—in speed and satisfaction. But what’s the point in having powers if you can’t share how to use them? 

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Blog

How do you treat your VIPs (Very Important Players)?

It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues and bottom line. But just how do you do it?

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Blog

How fans of brands can improve your customer experience ROI.

At 5CA we believe the CX that we offer is superior because it’s fan-made.

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Blog

5 reasons CX is the heart and soul of a successful brand.

To some, it’s just a buzzword. But, at 5CA, we know CX is the heart and soul of all successful brands. 

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Blog

Did you know great CX is the ultimate driver for player retention?

The gaming revolution is underway. But with so many new games, streaming services, and opportunities out there, how can you retain your players? Well, your secret ingredient is great CX. 

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Blog Earth 2

The World is Not Enough for Earth 2 and 5CA

Earth 2 and 5CA are delighted to announce their customer experience partnership for the brave new world of Earth 2.

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Blog

Hey, start-ups! Did you know quality CX is about more than just price?

Hey, start-ups! Did you know quality CX is about more than just price?

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Blog 5 key problems of remote work without a work from home strategy

5 key problems of remote work without a work from home strategy

Over the last year, millions have made the shift to WFH. Although benefits are aplenty, a fully remote workforce is not without problems. But did you know you can overcome all of them with a solid work from home strategy?

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