
How expert player support can combat toxicity in gaming
Toxicity and gaming go hand in hand. But gaming is a diverse world full of diverse players, so what if player support is the key to beating this final boss?

How to manage customer support spikes
Most of the CX industry knows about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. But, on the other, the volume is so high you have difficulty handling it successfully. So, where do you start?

What’s the secret to ramping up your gaming PX?
5CA’s superpower lies in helping supercharge PX — in speed and satisfaction. But what’s the point in having powers if you don’t share them?

Is quality CX the secret to scaling up quickly and effectively?
It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues.

How to treat your VIPs (Very Important Players)
Looking after your VIPs is good business sense. It’s good for them in that they’re rewarded for their loyalty and advocacy, and good for you, for repeat revenues and bottom line. But how do you do it?

How fans of brands can improve your CX ROI
At 5CA we believe the CX that we offer is superior because it’s fan-made.

How customer experience can make your brand a success
In a crowded market, customer experience is the key to making your brand a success. So is it time you reconsidered your CX?

Why great CX is the ultimate driver for player retention
The gaming revolution is underway. But with so many new games, streaming services, and opportunities out there, how can you retain your players? Well, your secret ingredient is great CX.

The World is Not Enough for Earth 2 and 5CA
Earth 2 and 5CA are delighted to announce their customer experience partnership for the brave new world of Earth 2.

Hey, start-ups! Did you know quality CX is about more than just price?
Hey, start-ups! Did you know quality CX is about more than just price?

4 reasons to implement a work from home strategy
Over the last year, millions have made the shift to WFH. Although benefits are aplenty, a fully remote workforce has its share of problems. But did you know you can overcome all of them with a solid work from home strategy?