Blog Archives | Page 3 of 9 | 5CA
Blog Subscription based services: challenge or opportunity?

Subscription based services: challenge or opportunity?

Subscription services have gone mainstream and we’re all aware of their benefits, but they also come with plenty of challenges. What are those challenges? And how can we use them to increase long-term value?

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Blog Brand ambassadors: What are they? And why are they so important?

Brand ambassadors: What are they? And why are they so important?

Marketing has come a long way since Britney’s Got Milk! Ads. 20 years on, it’s everyday brand ambassadors who have the power to advance your brand.

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Blog Why great remote work culture is precious (and how you can help it flourish)

Why great remote work culture is precious (and how you can help it flourish)

Benjamin Schmidt is an engagement and comms lead here at 5CA. He’s played a key role in helping us establish an inclusive remote work culture, and here he talks about what he loves about a WFH culture that we think is pretty special – and why that might be.

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Blog Did you know there's no better time to work from home?

Did you know there’s no better time to work from home?

When we started 5CA, cloud-based working was a pipe dream with potential. We knew there was scope to change the world through remote work, and 20 years on, the world has caught up. In case you were wondering when it’s the right time to set up your remote team: it’s now.

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Blog 6 things you’ll find in a 5CA loot crate

6 things you’ll find in a 5CA loot crate

After its biggest-ever year of growth, the gaming market is now worth an estimated $165bn, with mobile gaming by far the most lucrative segment of the market, worth around $85bn.

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Blog How CX can help you connect online with your customers

How CX can help you connect online with your customers

Let’s be clear: digital retail has always been a competitive environment, but the global pandemic has seen a huge retail pivot to e-commerce as high street stores have been forced to close.

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Blog Why a perfect storm is gathering for multi-lingual hubs (and what to do about it)

Why a perfect storm is gathering for multi-lingual hubs (and what to do about it)

The Multi-Lingual Hub (MLH) approach is under pressure right now all across Europe. What are the issues they face and what does it mean for their customers? Rory Stark and Marcel Stroop ask if a perfect storm is on the horizon for this way of working.

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Blog What are the 5 CX trends you need to know

What are the 5 CX trends you need to know about for 2021?

Our Sales Consultant Matt Sims was invited to speak this week at the Nordic launch of Zendesk’s 2021 CX trends report, part of its global survey based on data from 90,000 businesses across 175 countries. Here Matt shares his take on the five CX trends that everyone needs to know about in 2021.

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Blog 7 CX Trends That Will Hit E-Stores

7 CX Trends That Will Hit E-Stores in 2021

The shift from shopping in-store to on-screen has grown each year, but the pandemic has thrown gasoline onto the fire that was already raging for high street retail. E-commerce had its biggest year ever in 2020 and its swallowing up of legacy high street brands shows no sign of stopping.

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Blog Why it takes a gamer to know (and help) a gamer

Why it takes a gamer to know (and help) a gamer

After the year we’ve had, it’s no surprise that the whole world is gaming longer and harder than it ever has before. Mobile gaming in particular has had a stellar year, as millions of us have turned to our phones to stave off lockdown boredom.

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Blog Koen Schobbers on the secrets of parenting for responsible gaming

Koen Schobbers on the secrets of parenting for responsible gaming

Gaming is the world’s #1 lifestyle choice, played by more people than any other form of entertainment. We’ve had a ringside seat for its evolution, working hand-in-hand with our clients to support their customers as they enter huge, new immersive worlds.

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Blog

Customer service outsourcing: Everything you need to know

Talent is becoming harder to find, and keeping up with customer expectations requires a 21st-century approach — enter customer service outsourcing.

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