Blog Archives | Page 4 of 8 | 5CA
Blog Debate Invitation – CX Strategy: What Now?

Debate Invitation – CX Strategy: What Now?

I’m pleased to announce that I will be moderating a webinar hosted by 5CA on October 27th. The title is CX Strategy: What Now? I know you might be thinking “another day, another webinar invitation,” but as I’m chairing the debate I want to try making this one a little different. We can’t meet at conferences right now so the very least anyone planning a new webinar can do is to ensure it’s interesting and this one should hit the ball out of the park.

Read more
Blog How the skills you didn’t know you had could further your career

How the skills you didn’t know you had could further your career

In all walks of life, across almost all types of work and career path, all of us run into the need for skills that serve us—whether we’re serving customers an extra-hot double shot latte, securing a multinational corporation’s global network links, or teaching kids to recite their ABCs.

Read more
Blog 6 Ideas for Improving Engagement in Your Player Community

6 Ideas for Improving Engagement in Your Player Community

The wonderful world of gaming…! It’s pretty distinct in the wider entertainment industry. Gamers don’t really behave like customers—they behave more like fans.

Read more
Blog Maximizing The Value Of Your VIP Players

How to Maximize the Value of Your VIP Players

Gaming has been one of the few beneficiaries of the Covid-19 coronavirus pandemic. Global quarantine and stay-at-home orders preventing people from traveling, commuting, and socializing have resulted in a boom in the gaming industry.

Read more
Blog When working from home really works

When working from home really works

5CA is changing the game with a #WorkFromHomeCommunity of support agents across the globe. In a bid to unlock just how having the entire world as our talent pool of support agents works for us—and can work for you—we’re getting the word from the #FansOfYourBrand themselves. Here’s why our agents love being part of 5CA.

Read more
Blog Scaling mobile game CX: It doesn't have to be hard mode!

Scaling mobile game CX: It doesn’t have to be hard mode!

Game launched? Check.

Player hype? Check.

Champagne? Crack that bottle, you deserve it!

Read more
Blog Mobile gaming is set to soar in 2020

Mobile gaming is set to soar in 2020

2020 is set to be a blockbuster year for gaming. In particular, mobile games that don’t need the player to invest in a console or any other equipment. One of the effects of the stay-at-home and quarantine orders during the Covid-19 coronavirus pandemic has been that people have needed to find things to keep them occupied.

Read more
Blog Opening up on WFH: from running mascara to dripping paint

Opening up on WFH: from running mascara to dripping paint

The white paint lines on the road crept passed ever so slowly, like my life tricking away.

Read more
Blog Why culture in a WFH company is more important than in-office

Why culture in a WFH company is more important than in-office

Take a look at this Google data on how many people searched for ‘work from home’ in the past year. The chart soars in March 2020 just as many national governments were applying stay-at-home orders and quarantines to help reduce the spread of the Covid-19 coronavirus.

Read more
Blog Tips: how to manage customer support in a crisis

Tips: how to manage customer support in a crisis

Yes…. Another thought piece on how COVID-19 is re-shaping life as we know it and what can we learn from it going forward.

Read more
Blog Supercharge your community for increased engagement, retention and organic reach

The importance of engaging with your gaming community

Did anyone see that Assassin’s Creed Valhalla announcement trailer? Of course, you did. But, chances are you didn’t discover it on your own; instead, it appeared on your social media channels, most likely shared by a fan of the franchise or an influencer. At least, that is how it happened to me. Game marketing has changed in the digital, community, and influencers era.

Read more
Blog How your approach to corporate culture can keep your information secure

How your approach to corporate culture can keep your information secure

It’s often said, ‘people are the weakest link in cybersecurity’. I get that and I agree that we must seek to minimize human-related threat vectors. But I believe that if we view our people, our teammates, as our greatest security asset, then we start from a position of strength.

Read more