Category: Blog

95% of 5CA works from home. So when it comes to recruitment, we can hire the best — not just those who live near our contact center. But how exactly do we find quality agents?

95% of our team works from home. Find out how 5CA maintains a work-from-home strategy focused on our agents’ happiness, motivation, and quality of work.

I’ve been working from home for a full year now, and no working experience can compare. Working from home is a real dream come true.

One of the most interesting things about the gaming industry is that gamers don’t behave like customers. Sure, they have no problem spending like customers, but their devotion and passion makes them more like super-fans.

At 5CA, working from home is just business as usual. 95% of our team is based at home so we have been watching the sudden focus on work from home business models, especially for customer service, with some interest.

It sounds kind of obvious, but training and developing your remote workforce is essential to improving their skills and performance.

I saw the situation, and I went for it. 2014 was going to be a decisive year. It was to be the year I got laid off from my well paid corporate job and the year I decided to study Permaculture and reunite with nature again! Along this journey, the desire and need arose to earn money again.

Because 95% of our team works from home and we have been working this way for over 15 years I feel confident that I can help people to understand what it is really like to build a work from home strategy. There are so many ‘experts’ online at present, but who has real knowledge?

With more and more companies providing work-from-home possibilities, and children spending more time at home during school breaks, many tend to fill the time previously spent commuting or at after-school activities on picking up new or old hobbies.

A lot of people are currently being thrust into the murky waters of communicating purely via different apps. It’s dangerous. I’m Australian, and to me, the perfect analogy would be diving head-first into a muddy river on a scorcher of a day.

Many management consultants and business experts are advising executives to move their workforce home with laptops until the crisis is over. What they are not saying is that this is now business as usual – the new normal.

The World Health Organization and almost every national government has encouraged everyone in non-essential roles to stay at home. With millions of people in self-isolation there is a real need to ensure these people have something to do.