We offer global, multilingual and scalable customer care with 24/7 availability and self-service solutions for your online store or platform business. Some of the digital services we’ve previously worked with include the Copyright Clearence Center, GigSky, Beerwulf, and Recharge.com.
Whether you’re launching a new product, expanding into new markets, or expecting an increase in sales. Sooner or later you will need to ramp up your customer support operations. At 5CA, we believe there are smarter ways to scale than simply adding FTEs. As a result, our customer support specialists can help you find the ideal balance between hiring the right agents, optimizing support processes, and developing customer self-service solutions.
Most digital businesses are built around self-service. Customers can choose, buy, and use a product or service without ever needing human intervention. But what if something goes wrong? In digital businesses, customer support interactions are often the first human-to-human connection a customer will have with your brand. Thus, by carefully recruiting customer support agents with an affinity for your products and a knack for customer interactions. We help you make a great first impression.
We’ve pioneered WFH for more than 15 years, so it’s our way of life. Our secure and resilient distributed operating model allows the whole business to seamlessly work together around the world (nearly 40 nationalities across 90 countries, and counting). Our approach is simple. We find domain experts who love your brand, and hire them to do your CX. We can do this because we’re able to hand-pick the best WFH talent from anywhere in the world. We call them ‘fans of brands’, and we only hire them if they love your brand as much as you do.
5CA can work with any customer support system you prefer or are already working with. Thus making the transition to outsourcing easy and smooth.
Besides thoroughly screening candidates for customer support and language skills. We also look for agents that are passionate about your product and as a result, offer the right cultural fit.
Provide scalable customer care. Our remote support scales effortlessly thanks to our ability to deploy more agents quickly as well as, create effective self-service solutions.
Make decisions based on data by using our data platform. Our data provides you with actionable insights into our operations and your customers.