Nobody understands gamers like gamers. Same goes for fans of brands. Our strict selection criteria ensure support agents who are as passionate about your product/service or game as your customers.
Gaming
We have a strong love for the gaming industry.
Our extensive experience providing gamer-to-gamer player support spans 25 years. That’s a quarter of a century — five console generations, long before online gaming and the entire duration of mobile gaming.
We’ve traversed the multiverse and seen virtual reality soar, supporting titles from big-name game developers to enticing indie releases since 1998. Gaming is our heritage; we know our stuff and what your players want. So, we’re here to help.
Digital Brands
E-Commerce, Consumer Electronics, Platforms & Apps, Subscription Services, and more.
Our digital experts communicate in the languages that matter most to your audience, ensuring every interaction is smooth and captivating across all platforms. We don’t just solve problems—we craft experiences that build loyalty and satisfaction among your most valued customers. With 5CA, your brand consistently provides top-tier support, no matter where in the world your customers are.
Start-Ups & Scale-Ups
Let’s talk about scalability.
We understand what the word flexibility stands for; we can seamlessly accommodate peak seasons, scale your operations, and offer on-demand support during crucial times. At 5CA, we know how to secure lasting customer relationships and increase customer loyalty. We’ve been doing it for many years. More than 25.
Trusted by
Next-level player & customer support
Fan-made CX
Boost your customer & player experience with agents who know your product/service or game from top to bottom. Fan-to-Fan.
Scalability
Flexibly scale your player support for global launches or patches with our cloud-based model Flexibly scale your customer & player support for global launches or patches with our cloud-based model.
Innovative Technology
Elevate your customer & player support efficiency and security with cutting-edge tech solutions.
“We have developed a great partnership with 5CA, which made it possible to support two big game launches. 5CA continued showing their dedication throughout our game updates and patches, and we appreciate their efforts to accommodate our 24-hour support needs (even on short notice), their commitment to helping players, and suggested ways to improve player support.”
Senior Customer Service Manager at one of Asia’s leading gaming companies
Level up your customer & player experience
Fan-to-Fan
Omnichannel Support
Customers (and gamers) are everywhere – we’ll meet them where it counts. Omnichannel support lets us quickly respond to tickets and queries on your customers’ favorite channels.
Multilingual Customer Service Outsourcing
24/7 coverage for all languages, time zones – and customers. Our thorough recruitment processes and remote model allow us to hire experts worldwide.
VIP Services
Provide next-level support to your most loyal customers. We understand them, what kind of help they respond to, and how to speak their language.
Pre-sales Support
Support your customers & players before they need it. Our pre-sales support provides support from beginning to end – so your players keep playing and your customers keep coming back.
Content Moderation
Keep your customers & players safe and limit toxicity. Our content moderation services aim to make the internet – and the gaming world – a better place.
Community Management
Maintain an inclusive and positive customer & player base. Our community managers can monitor your online platforms to limit inappropriate content.
See how we’ve helped leading names
Reducing language costs for CCP
Discover how CCP achieved a 21% overall cost reduction, with the implementation of 5CA’s AI translation platform.
Helping Psyonix scale rapidly for new markets
Learn how we boosted Psyonix’s player satisfaction by building a self-service help center, reducing the need for extra support for 65% of players.
Increasing automation while maintaining quality for Recharge
Learn how Recharge has achieved a 30% automation and 64% FRT reduction, with 5CA’s automation solutions.
Find out what players want from your support
We analyzed surveys from 60+ games to identify what players want from player support. Discover our findings in our exclusive whitepaper.