Nobody understands gamers like gamers. Our strict selection criteria ensure game support agents who are as passionate about gaming as your players.
Ready, player one
We have a strong love of the gaming industry.
Our extensive experience providing gamer-to-gamer player support spans 25 years. That’s a quarter of a century — five console generations, long before online gaming and the entire duration of mobile gaming.
We’ve traversed the multiverse and seen virtual reality soar, supporting titles from big-name game developers to enticing indie releases since 1998. Gaming is our heritage; we know our stuff and what your players want. So, we’re here to help.
Trusted by
Next-level player support
Fans of Brands
Increase player satisfaction with gamer agents who know and play your games.
Remote Model
Flexibly scale your player support for global launches or patches with our cloud-based model.
Innovative Technology
Elevate your player support efficiency and security with cutting-edge tech solutions.
“We have developed a great partnership with 5CA, which made it possible to support two big game launches. 5CA continued showing their dedication throughout our game updates and patches, and we appreciate their efforts to accommodate our 24-hour support needs (even on short notice), their commitment to helping players, and suggested ways to improve player support.”
Senior Customer Service Manager at one of Asia’s leading gaming companies
Level up your video game support for you
— and your players
Gamers Helping Gamers
Omnichannel Support
Gamers are everywhere — we’ll meet them where it counts. Omnichannel support lets us quickly respond to tickets and queries on your players’ favorite channels.
Multilingual Support
24/7 coverage for all languages, time zones — and players. Our thorough recruitment processes and remote model allow us to hire worldwide gaming experts.
VIP Player Support
Provide next-level support to your most loyal players. We understand your players, what kind of help they respond to, and how to speak their language.
Pre-sales Support
Support your players before they need it. Our pre-sales support provides support from beginning to end — so your players keep playing.
Content Moderation
Keep your players safe and limit toxicity. Our content moderation services aim to make the internet—and the gaming world—a better place to play.
Community Management
Maintain an inclusive and positive player base. Our community managers can monitor your online platforms to limit inappropriate content.
See how we’ve helped leading names in gaming
Reducing language costs for CCP
Discover how CCP achieved a 21% overall cost reduction, with the implementation of 5CA’s AI translation platform.
Helping Psyonix scale rapidly for new markets
Learn how we boosted Psyonix’s player satisfaction by building a self-service help center, reducing the need for extra support for 65% of players.
Increasing automation while maintaining quality for Recharge
Learn how Recharge has achieved a 30% automation and 64% FRT reduction, with 5CA’s automation solutions.
Find out what players want from your support
We analyzed surveys from 60+ games to identify what players want from player support. Discover our findings in our exclusive whitepaper.