Customer Service Outsourcing

Scale up your support efforts with customer service outsourcing. Increase customer experience and amplify your service capabilities with a one-stop-shop BPO.

Reliable customer service outsourcing solutions that don't break the bank

Provide high-quality customer support at every point in the pipeline with 5CA’s customer service outsourcing services, powered by 25 years of industry experience and innovative digital insights.

 

Whether ramping up for upcoming peaks, product releases, expanding into new markets, or looking for extra language coverage, outsourcing is a cost-effective way to support all your customers — when they (and you) need it most.

CSAT-boosting CX

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Ultimate Flexibility

Staff up for busy seasonal peaks, scale down your operations and provide on-demand support when you need it most.

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Global Support

Support your customers in all your markets with experienced global agents who can speak their language.

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Fans of Brands

Offer your most loyal customers premium customer support with agents who know and love your brand.

Outsourced customer service solutions that superpower customer experience.

Improve customer satisfaction and brand reputation with customer service outsourcing. 5CA’s outsourced customer service solutions can help you find multilingual cover whenever you need it, using innovative digital solutions that boost the customer experience.

We’re a trusted BPO outsourcing partner for leading brands.

Tailored CX solutions

Find coverage at the busiest times of the year by outsourcing with 5CA. Our exclusively hand-picked agents can provide multilingual, omnichannel, and personalized support 365 days a year — 24/7.

Customer Experience

Scale your CX for modern customers. Maintain the fastest response time and highest standards for improved customer satisfaction.

24/7 Multilingual Support

Nurture and strengthen your player-brand relationships by helping them in their native languages whenever they need.

Player Support

Offer specialized support catered to gamers. We’ve been in the game for 25 years; we know what players want and how to help them.

For 25 years, we’ve helped leading brands connect with their consumers on multiple channels. Learn how 5CA can boost your CX and improve customer loyalty.

Science-backed, people-driven

Our industry-leading, customizable data solutions allow you to work smarter, not harder. We use automation and AI to deliver the best customer experience on our client’s behalf. Our solutions include:

Automation & AI

Gather intelligence from thousands of player interactions to deliver faster response times, higher player satisfaction, and improved ROI.

Dashboards & Analytics

Take power reporting to the next level with proven, next-gen technologies, Big Data, and strategic guidance from our tenured data team.

WFM & Forecasting

Maintain workforce consistency with robust WFM solutions that predict agent workloads and schedule-based demand, and minimize surprise disruptions.

Security & Safety

Protect your players and reputation from harmful behavior with patented fraud prevention, information security, and content moderation services.

COPC-certified outsourcing

Want to know more about how we’ve helped our clients or how we can help improve your customer experience?