Our vision, your advantage
Remote work is the future — we’ve known it for 18 years. Remote customer service gives access to multilingual, digitally native agents, 24/7 support, and data-driven insights that promote CX and customer satisfaction.
Who is 5CA?
5CA was founded on a simple idea: bringing people and technology together to enable a people-first approach to customer service.
We aim to support our clients and agents to deliver a superior, personalized customer experience, regardless of where you—and your customers—are based.
We offer outsourced customer service that spans 28 languages and 78 countries and data-driven solutions that assist our clients in monitoring and improving their services.
5CA is a COPC-certified company for WFM processes, providing exceptional customer experience internationally per the COPC Customer Experience (CX) Standard. We work consistently to improve and ensure our clients a cost-orientated and quality-based experience.
Fans of Brands
Increase customer satisfaction with CX agents who know and love your products.
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Remote Model
Scale your global customer support to any language with our cloud-based model.
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Innovative Technology
Elevate your operation’s efficiency and security with our cutting-edge tech solutions.
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Founded on a simple idea
From our humble beginnings in Utrecht, The Netherlands, our adventures have taken us worldwide. While our HQ is still in Utrecht, our remote workforce spans 95 countries — all thanks to our pioneering work-from-home, people-first approach.
We’re gaming experts
We’ve worked with the gaming industry for 25 years alongside some of the biggest names in the business. We know gamers like the back of our hands — and we know what they want: personalized player support from agents who understand.
Find out what players want from your support
“At 5CA, we redefine possibilities through our remote operating model and diverse workforce. We take pride in being a vibrant community where talent thrives, regardless of geographical boundaries. Together, we shape the future of our industry.”
David Bos
CTO
Trusted by
Outsourcing
Scale up your customer service team on demand, decrease ticket backlogs, and gain additional coverage.
Player Support
Offer specialized support catered to gamers. We know what your players want, need, and how to help them.
Multilingual Support
Nurture and strengthen your customer-brand relationships by supporting them in their native languages.
Don’t just take our word for it, take it from our clients
Increasing player retention for CCP’s EVE Online
Helping Psyonix scale rapidly for new markets
