News & Insights

News & Insights

Articles, advice and how-to guides to help you deliver an excellent customer experience for your global customers. Our in-house experts write about a variety of topics including CX, WFH, gaming, and many others.

Our blogs receive updates at least twice a week, so make sure to visit frequently to get all the latest news and insights from 5CA.

Follow us on our social media channels to always stay in the loop with all the latest blogs and everything new we’re doing here at 5CA.

 

5CA Conversations with… Pascal Debroek – The PX Hub

At 5CA we’re obsessed with great CX as well as the people who help to shape it. In our new ‘Conversations’ series we sit down with some of the most passionate, interesting people in our industry to talk about what makes for standout customer experience. To kick off our series, our very own Rory Stark is here in conversation with Pascal Debroek.

How to manage customer support spikes without getting overwhelmed

Most of us in the CX industry know about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. On the other, the volume is so high, you have difficulty handling it successfully.

Ready to ramp up your gaming PX with our super-secret superpower?

5CA’s superpower lies in helping supercharge PX—in speed and satisfaction. But what’s the point in having powers if you can’t share how to use them?

Is quality CX the secret to scaling up quickly and effectively? Yes!

It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues and bottom line. But just how do you do it?

How do you treat your VIPs (Very Important Players)?

It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues and bottom line. But just how do you do it?

How fans of brands can improve your customer experience ROI

At 5CA we believe the CX that we offer is superior because it’s fan-made. We think it’s better for the customers of the businesses we partner with, but we also think it’s better for our clients’ own bottom line. And we can prove it. Let’s take a look at how fans of brands can make a difference to your ROI.

5 reasons CX is the heart and soul of a successful brand

To some, it’s just a buzzword. But, at 5CA, we know CX is the heart and soul of all successful brands.

Did you know great CX is the ultimate driver for player retention?

The gaming revolution is underway. But with so many new games, streaming services, and opportunities out there, how can you retain your players? Well, your secret ingredient is great CX.

Going mobile: the mobile gaming boom and expectations for what’s more to come in 2021

It finally happened — gaming became mainstream and that it’s not a trend going anywhere anytime soon. But what’s in store for gaming in 2021? And how is the mobile gaming boom going to continue evolving?