News & Insights

News & Insights

Articles, advice and how-to guides to help you deliver an excellent customer experience for your global customers. Our in-house experts write about a variety of topics including CX, WFH, gaming, and many others.

Our blogs receive updates at least twice a week, so make sure to visit frequently to get all the latest news and insights from 5CA.

Follow us on our social media channels to always stay in the loop with all the latest blogs and everything new we’re doing here at 5CA.

 

High 5 – A conversation with David Bos

With over two decades in the technology and data field, our Chief Technology Officer, David Bos, has overseen his share of technological change. Self-confessed tech nut, data mogul, ideas man, and all-around-great-guy, we jumped at the chance to pick his brain. Our own VP of Marketing, Marlon Heckman, sat down with him to talk shop and discover exactly what 5CA has up its sleeve for its clients.

Interview with Wassilios “Wassi” Arambatzis

After 23 years in the CX industry, there are few places left in the world that Wassilios (‘Wassi’) Arambatzis hasn’t yet signed a CX transformation deal or opened up a new market for international expansion. So when it was announced that he was joining 5CA in the newly-created role of Chief Growth Officer, we wanted to sit down with him and find out what makes this man tick. And who better to shoot the breeze for our new High 5 series with Wassi than our very own VP of Marketing, Marlon Heckman.

5CA Conversations with… Pascal Debroek – The PX Hub

At 5CA we’re obsessed with great CX as well as the people who help to shape it. In our new ‘Conversations’ series we sit down with some of the most passionate, interesting people in our industry to talk about what makes for standout customer experience. To kick off our series, our very own Rory Stark is here in conversation with Pascal Debroek.

How to manage customer support spikes without getting overwhelmed

Most of us in the CX industry know about customer service spikes and the mixed blessing they can be. On the one hand, a product is so popular that thousands are inquiring about it. On the other, the volume is so high, you have difficulty handling it successfully.

Ready to ramp up your gaming PX with our super-secret superpower?

5CA’s superpower lies in helping supercharge PX—in speed and satisfaction. But what’s the point in having powers if you can’t share how to use them?

Is quality CX the secret to scaling up quickly and effectively? Yes!

It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues and bottom line. But just how do you do it?

How do you treat your VIPs (Very Important Players)?

It’s good business, in every sense, to look after your VIPs. Good for them, rewarding them for their customer loyalty and advocacy, and good for your repeat revenues and bottom line. But just how do you do it?

How fans of brands can improve your customer experience ROI

At 5CA we believe the CX that we offer is superior because it’s fan-made. We think it’s better for the customers of the businesses we partner with, but we also think it’s better for our clients’ own bottom line. And we can prove it. Let’s take a look at how fans of brands can make a difference to your ROI.

5 reasons CX is the heart and soul of a successful brand

To some, it’s just a buzzword. But, at 5CA, we know CX is the heart and soul of all successful brands.